What is a Chatbot & How does it work? The Ultimate Guide
A chatbot is a type of conversational AI businesses can use to automate customer interactions in a friendly and familiar way. Bots are a key component of messaging strategies and help companies provide faster resolutions and 24/7 support. When you hear the word “chatbot,” your mind may wander to robots on the silver screen. While movie robots and chatbots can both carry a conversation, chatbots are far different from C-3PO and Optimus Prime. Instead of assisting in saving Princess Leia or fighting off Decepticons, chatbots have a different mission: improving your customer experience (CX).
